Top up credits

Enter your phone number to add credits to your account.

Phone number

Credits

= 29.80 LEI

You will be redirected to Stripe for secure payment.

— your voice assistant

Contact Terms Privacy ANPC SOL

Terms of Use

1. Service provider

WhiteCity Code SRL, Tax ID (CUI) 37008275, registered at the Trade Registry under no. J01/92/2017, having its registered office at str. Revoluției 1989, no. 1G, Alba Iulia, Alba county, Romania. Email: hola@soymara.eu.

2. Service description

Mara is an AI-powered voice assistant that places phone calls on behalf of the user — for example, to book cabs, salon appointments, dentist or therapist visits, and restaurant tables. You send a request via WhatsApp; Mara calls the business, negotiates and confirms the booking.

The service runs on a credit system: each task consumes a number of credits depending on the booking type. Every new user receives 4 free credits upon registration.

3. Account creation

Your account is created automatically when you first message Mara on WhatsApp. By using the service, you accept these terms and conditions.

4. Pricing and payment

The price per credit is 1.49 LEI (VAT included). Payment is processed online via Stripe. An electronic invoice is automatically issued via SmartBill with every top-up.

Prices may be updated, but changes do not affect credits already purchased.

5. Right of withdrawal — waiver

Under Art. 16(m) of Romanian Government Emergency Ordinance 34/2014 (transposing EU Directive 2011/83/EU), Mara credits constitute digital content supplied without a tangible medium. Performance of the service begins immediately after payment confirmation, with your explicit consent.

By completing the payment, you confirm that you agree to immediate service delivery and that you waive the 14-day right of withdrawal provided by consumer protection legislation.

6. Copyright and intellectual property

All content and materials on this site — text, graphics, logos, images and software — are the property of WhiteCity Code SRL or its licensors and are protected by copyright and intellectual property laws.

7. Acceptable use

You may not use the service for illegal, abusive or unauthorized purposes. Any attempts to compromise platform security will be reported to the competent authorities. We appreciate responsible disclosure of vulnerabilities at hola@soymara.eu.

8. Limitation of liability

Mara acts as an intermediary facilitating phone communication. We do not guarantee the availability, accuracy or outcome of bookings made by third parties (restaurants, salons, etc.).

WhiteCity Code SRL's liability is limited to the value of credits purchased by the user in the preceding 12 months. We are not liable for indirect, consequential damages or loss of profit.

9. Governing law and jurisdiction

These terms are governed by Romanian law. Any disputes shall be resolved by the competent courts in Alba Iulia, Alba county, without prejudice to consumers' right to bring proceedings before the court of their domicile.

10. Alternative dispute resolution

As a consumer, you may file a complaint with ANPC (Romanian National Authority for Consumer Protection) — anpc.ro.

You may also use the European Online Dispute Resolution (ODR) platform — ec.europa.eu/consumers/odr.

11. Amendments

We reserve the right to amend these terms. The updated version will be published on the site with the revision date. Continued use of the service after publication of changes constitutes acceptance of the new terms.

Last updated: April 2026.

Privacy Policy

This privacy policy explains how we process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Romanian Law no. 190/2018.

1. Data controller

WhiteCity Code SRL, Tax ID (CUI) 37008275, J01/92/2017, str. Revoluției 1989, no. 1G, Alba Iulia, Alba county, Romania.

Data protection contact: Adrian Rosian — hola@soymara.eu.

2. Categories of data collected

Identification data: phone number, name, email address.
Billing data: full address (street, city, county/state, country, postal code) — collected during Stripe Checkout payment.
Usage data: task history, credit balance, content of messages sent to Mara.
Technical data: IP address, user-agent (in server logs).

3. Purpose and legal basis

Purpose	Legal basis (Art. 6 GDPR)
Providing the Mara service (calls, bookings)	Performance of contract — Art. 6(1)(b)
Processing payments via Stripe	Performance of contract — Art. 6(1)(b)
Issuing invoices (SmartBill)	Legal obligation — Art. 6(1)(c)
Accounting and tax records	Legal obligation — Art. 6(1)(c)
Platform security, fraud prevention	Legitimate interest — Art. 6(1)(f)

4. Recipients and processors

We do not sell or trade your data. Data is shared exclusively with:

Twilio (WhatsApp messaging and voice calls) — USA, Standard Contractual Clauses (SCC).
Stripe (payment processing) — USA, certified under EU–US Data Privacy Framework.
SmartBill (electronic invoicing) — Romania.
Infomaniak (hosting) — Switzerland, European Commission adequacy decision.
Google (Gemini AI — request processing) — USA, Standard Contractual Clauses (SCC).

5. International transfers

Some data is transferred outside the EEA (to the USA), to Twilio, Stripe and Google. These transfers are safeguarded by Standard Contractual Clauses approved by the European Commission and/or certification under the EU–US Data Privacy Framework, pursuant to Art. 46 and Art. 45 GDPR.

6. Retention periods

Account data (phone, name, email, preferences): for the duration of the account + 30 days after deletion.
Billing and transaction data: 10 years, per Romanian Tax Code fiscal obligations.
Technical logs (IP, user-agent): up to 90 days.
Message and task content: for the duration of the account; deleted upon account deletion request.

7. Your rights

Under the GDPR, you have the right to:

Access — find out what data we process about you.
Rectification — correct inaccurate data.
Erasure ("right to be forgotten") — request deletion of your data, subject to legal obligations.
Restriction — limit processing under certain conditions.
Portability — receive your data in a structured, commonly used format.
Objection — object to processing based on our legitimate interest.
Withdraw consent — at any time, without affecting the lawfulness of prior processing.

To exercise your rights, contact us at hola@soymara.eu. We will respond within 30 days.

You have the right to lodge a complaint with ANSPDCP (Romanian National Supervisory Authority for Personal Data Processing), Bd. G-ral Gheorghe Magheru no. 28-30, sector 1, Bucharest — dataprotection.ro.

8. Automated decisions and profiling

Mara uses artificial intelligence (Google Gemini) to interpret requests and conduct phone conversations. These processes do not produce automated decisions with legal effects or similarly significant impact on you, within the meaning of Art. 22 GDPR.

9. Cookies

We use only essential cookies: a session cookie and a cookie that stores your consent preference. We do not use analytics, tracking or advertising cookies.

10. Data security

We implement appropriate technical and organizational measures: encryption in transit (HTTPS/TLS), hosting on Infomaniak servers (Switzerland) compliant with GDPR, payment processing via Stripe (PCI DSS Level 1 certified). Data access is restricted on a need-to-know basis.

11. Amendments

We reserve the right to amend this policy. The updated version will be published on the site with the revision date.

Last updated: April 2026.

This site uses essential cookies for functionality. By continuing, you agree to our cookie policy.